air conditioning price quote document

Questions To Ask Your Air Conditioning Installation Engineer (ultimate Guide)

When it comes to installing a new air conditioning system, it as important that you know the right questions to ask your air conditioning installation engineer. This is so that both you and your dedicated engineer are clear on your requirements and expectations.

engineer testing air conditioner

Finding the right company

Do you Have Full licences and insurance?

The most important part of choosing an installation company is ensuring that they are fully licensed and qualified to carry out your installation. Air conditioning installers are obligated by law to have F-Gas accreditations to safely handle refrigerant gasses. You can ask to see proof if you are in doubt.

Can you do a site survey?

Many companies will offer free site surveys for your installation. A site survey is where an engineer visits your residential or commercial property to assess what type of unit is suitable. They will consider things like heat sources, room size and layout, window size and position and the building materials used.

How long have you been in business?

This is a good way to get an idea of how much experience the company has. The longer they have been in business, the better. It is important to note that the experience of the business owner may be much longer that of the business. So, if the company has only been operating for a year or two, it may be worth enquiring further.

What documentation will I receive and when?

Prior to the installation, you should receive a copy of your quote. You should also be provided with a contract for your installation. Make sure that you receive both of these in writing before installation works begin. Once the installation is complete, you should receive

price quote document

Understanding Your Quote

What is the payment schedule?

This is one of the most important questions to ask your air conditioning installation engineer. You should make sure that you understand what the company expects of you in terms of payment. Make sure that you ask what your quote includes so that you don’t have any unexpected additional payments to make. In addition, it is good practice to ask if there could be additional costs due to unforeseen circumstances.

In terms of payment schedule, you will usually pay a deposit to secure your installation. Full payment is typically required once the system has been installed. Do not make full payments before they install your system.

air conditioning remote pointing at air conditioner

Finding the right system

What type system do you recommend & why?

The type of system that your engineer recommends will depend on a range of factors. Firstly, they will have to assess the type of property you own to determine which units would be suitable. For example, if you live in an apartment or grade II listed building, a traditional AC may not be suitable. This type of property is often restricted and need planning permission to install the external condenser.

Secondly, the construction type of your property is also an important factor. For example, if you want a ducted system, they require a false or suspended ceiling for installation. If your property does not have a false ceiling, engineers will often recommend a different type of system or explain that you may need to undertake additional buildings works. Make sure to ask about all of the air conditioning solutions available to you so you can make an informed decision. Any good company should be able to give you a recommendation based on your requirements, as well as explain why the system is most suited to your needs.

What Brands do you install & recommend?

Once you know what type of unit is best for your property, it’s time to find out what brands are available. Most installation companies will have a range of brands that they install. As experienced experts, your dedicated engineer will be able to determine which brands would suit your needs best. Make sure to mention if you have preferences in terms of features such as timers and sleep modes.

What Size AC do I need?

This is one of the most important elements of choosing the right AC system for your property. The unit size is based on the size of the space you are looking to cool, in addition to factoring in external heat sources such as windows, lights and electrical equipment.

How much noise does the unit produce?

Most modern units will produce relatively low levels of noise. If noise is a particular issue for you, make sure that you ask for the quietest model available.

Where will You place the units?

There are two main units that will be installed in your property, the internal fan unit and the condenser. With traditional systems, engineers install the condenser outside the property, usually fixed to an external wall. Depending on individual property restrictions, you may need planning permission to install an external condenser so it’s important to find out. Properties where external units are prohibited often install internal water cooled systems. In this case, engineers install the condenser inside the property and hide it in a concealed space such as a cupboard or under the kitchen sink.

Do you include warranty & what does it cover?

Any good installation company will offer a warranty. If they don’t, do not use them. This will make sure that you stay protected and get the most out of your investment. You should ask about both your installation and manufacturer’s warranty, including what they cover.

engineer installing air conditioner

Understanding the installation process

How long will the installation take?

You will want to make sure that you know exactly how long the installation will take. This is so that you can make arrangements on your end. In most instances, the installation should be complete within a day. Some may take longer depending on the complexity of the installation. Make sure you check with your dedicated engineer.

Will You leave any mess behind?

A good air conditioning company will leave your property clean and tidy after the installation. Make sure you check online reviews to see what others have experienced with your chosen company.

Does the installation involve additional building works?

Some installations will require additional work. If your installation requires additional building work, make sure you ask for further details and the costs involved.

engineer fixing air conditioner

Understanding Installation Aftercare

Do You Offer Maintenance Packages?

Air conditioning maintenance is essential. It is best to choose a company that provides maintenance plans along with supplying and installing your AC unit. This is because they would already be familiar with your system so would be far more efficient when it comes to doing maintenance checks.

Do you provide user manuals?

Make sure you ask about user manuals after your installation. This will help you understand all of the settings for your new system, as well as, being able to diagnose any errors or problems in the future.

How do I get in touch if I experience any issues?

Ensure that you take down any relevant contact details in case you run into any issues after your installation. Make sure to ask what the process and lead times are for fixing problems, should you experience any.

Talk To The Experts

It is essential to know what questions to ask your air conditioning installation engineer to ensure that your requirements are met. Following this guide will help you keep clear communication and ensure you are getting the right system with the right company. At ACS Installations, we are armed with over 35 years of air conditioning experience. Dedicated to our customers, we have helped thousands of property owners find their ideal AC solution. We offer free consultations and site surveys so do not hesitate to get in touch!


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